Finance News & Insights

Board spends $173K to teach employees manners

There’s a big difference between important job training and spending valuable funds on something employees learned how to do in kindergarten.

Pennsylvania’s Liquor Control Board plans to spend more than $173,000 on training that will make workers “friendlier” and “more well-mannered” at the 650 statewide stores it operates.

Pittsburgh-based consulting firm Solutions 21 has been hired to coach store managers and employees to say common things like “hello,” “thank you,” and “have a nice day” to customers. In addition, the training will teach workers when the best time to greet customers is and how far they should stand away when doing so.

The expensive training is drawing fire from around the Keystone State. Political activist Eric Epstein said the training was “a demented interpretation of happy hour.” He went on to claim, “it’s a sad state of affairs when you have to train people to be kind and courteous.”

Print Friendly

Subscribe Today

Get the latest and greatest finance news and insights delivered to your inbox.
  • Arianna

    This is pretty sad. That is a lot of money that could have gone towards salaries and new hires.
    This could have been put in the form of a memo.

    There are some industries that do not stick to thier ettiquette training though. I have encountered snotty attitudes in the hospitality industry. I will not name the hotel in Atlanta, but I always encounter the same unfriendly person at their front desk each time I stay there. It’s an expensive hotel, so I expect to at least get a little etiquette. It’s not a huge deal for me, I just wonder……

    It seems people are getting away from having manners. Some parents don’t teach their children manners any more. Then they grow up and we have to work with them.