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Shame customers into paying: A new A/R best practice?


February 24, 2010 by Jared Bilski
Posted in: In this week's e-newsletter, Latest news & views, Lighter-side, collections

Out of ideas on how to collect from your late-paying customers? Why not give this a try.

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Payment terms: Are large customers calling the shots at your expense?


February 12, 2010 by Jared Bilski
Posted in: Benchmarking, Cash flow, In this week's e-newsletter, Latest news & views, Management issues, collections

Expect your largest customers to request you to do a lot more for them in the upcoming months.

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Importance of Collections is up, but are workers getting their due?


January 29, 2010 by Jared Bilski
Posted in: Benchmarking, In this week's e-newsletter, Latest news & views, Management issues, collections

From Accounting to Accounts Payable, more companies are showing gratitude for traditionally underappreciated Finance positions. And Credit and Collections is no exception.

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Bounty hunters for debtors: 4 things your firm should look for in a skip tracer


December 22, 2009 by Jared Bilski
Posted in: Cash flow, Communication tips, Efficiency, In this week's e-newsletter, Latest news & views, Management issues, collections

Having trouble recovering past-due amounts from a troublesome customer (or customers)? Before you get Collections to call in the aid of an attorney, try this tactic.

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Collectors’ hell: 3-pt. plan to skirt problem gatekeepers


December 3, 2009 by Jared Bilski
Posted in: Cash flow, Communication tips, Efficiency, In this week's e-newsletter, Latest news & views, Management issues, collections

Getting late-payers to square up can be hard enough, but with a pushy gatekeeper blocking A/R’s path to the right person, getting paid can be next to impossible.

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Collections tool over half of companies aren’t utilizing


October 16, 2009 by Jared Bilski
Posted in: Benchmarking, Cash flow, Communication tips, In this week's e-newsletter, Latest news & views, collections

Late penalties: One of the highly effective — and underutilized — tools at Collections pros’ disposal.

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Not your imagination: Most customers taking longer to pay


June 12, 2009 by Jared Bilski
Posted in: Benchmarking, Communication tips, In this week's e-newsletter, Latest news & views, Management issues, collections

When the going gets tough, the tough stop settling up — at least that’s what many firms are finding when it comes to their customers.

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Collection calls: An ideal number to shoot for


May 12, 2009 by Jared Bilski
Posted in: Benchmarking, Cash flow, Communication tips, Efficiency, In this week's e-newsletter, Latest news & views, Management issues, collections

When it comes to collection calls, if staffers are consistently missing this benchmark, your firm could be missing out on a serious cash-flow boost.

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4 ways to handle people that just won’t pay on time


December 11, 2008 by Jared Bilski
Posted in: Communication tips, Efficiency, In this week's e-newsletter, Latest news & views, Management issues, collections

Even if your company is one of the lucky ones that continues to thrive, chances are many of your customers aren’t in the same boat. Here’s help for dealing with those perennial late payers.

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Stop tossing money in your company’s dumpster


December 9, 2008 by Jennifer Azara
Posted in: Communication tips, Cost cutters, In this week's e-newsletter, Latest news & views, Management issues, collections

Talk about throwing it away! Waste disposal costs are going through the roof.

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