Job satisfaction hits record low — how much lower will it go?
January 22, 2010 by Jared BilskiPosted in: Benchmarking, Communication tips, Economy, Efficiency, In this week's e-newsletter, Latest news & views, Management issues
Job satisfaction in U.S. hit a record low in 2009 — and there are far more factors at work than the economic downturn.
According to recent study by the Conference Board, just 45% of workers reported “contentment” with their jobs.
The most affected group is workers under 25 — with just 35.7% reporting that they’re “satisfied” with their current positions.
Of course, the economy is part of the problem — with laid off workers being forced to pick up positions that are often both less rewarding and lower paying.
But the economy doesn’t account for a startling trend that has been on display since the Conference Board began tracking job satisfaction: Worker satisfaction has been steadily decreasing since 1987.
These findings are troubling for employers, as dissatisfied employees can be a tremendous drain on productivity and morale.
To improve satisfaction, experts suggest giving workers more responsibility and leadership opportunities, as well as cross-training them in different job functions. But be careful: Shouldering employees with greater responsibility without any type of recognition (pay raise, title change, etc.) is likely to have the opposite effect on satisfaction.
It’s also a good idea to track employees’ engagement. Example: One company, Accenture, regularly sends out individual engagement surveys to its employees to get a feel for their work/life balance. Unlike typical surveys that simply gauge a firm’s success with career development, Accenture polls employees on how their quality of life has been while working with the company.
The surveys let employees rank life quality in comparison with factors such as benefits and salary. The company is also rated (and ranked by employees in order of personal importance) in the following areas:
- diversity and reputation
- work
- opportunities
- competitive rewards, and
- people.
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Tags: Accenture, Cross-training, Economic downturn, Job satisfaction, Personal engagement surveys, The Conference Board
January 26th, 2010 at 3:52 pm
Wow – no surprise here…
More work + longer hours + smaller staff + no raises/bonuses + management “too busy” to show appreciation = low job satisfaction.
February 2nd, 2010 at 1:50 pm
I agree with Terrie – would like to add one to the list – the attitude of employers that employees should “be glad they have a job at all”. That is the wrong attitude to have. With that kind of thinking employees feel less appreciated and are treated like they are just a number and can be replaced at any time. Not a good way to keep these people when the good times roll back.
February 8th, 2010 at 2:33 pm
[...] employee satisfaction at a record low, keeping staffers motivated calls for some creativity. But there’s no need to reinvent the [...]