Finance News & Insights

Banks with the most complaints in 2018 – did yours make the list?

Granted you probably won’t love your company’s banks every minute of every day. But is your financial institution notorious for making its customers unhappy? [Read more…]

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The secret to stopping complainers in their tracks

Who’s better at defusing unhappy campers than Customer Service? [Read more…]

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Is your social media presence effective? Here's how to tell

These days, having a presence on social media is a must for small businesses. But before you invest too much time and energy into a campaign, you’ll want to do this. [Read more…]

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'I'm being harassed!': 4 essential steps managers must take

Every half-decent manager out there knows the importance of taking all harassment complaints seriously. But many forget to take all necessary steps in handling the complaint — and end up paying for it in the long run. [Read more…]

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