It’s no secret that managers who communicate effectively have an advantage at getting results.
But communicating effectively is more than just getting staffers to listen to you and pay attention in meetings.
Sometimes no matter how clearly directions are written or spoken, they aren’t always understood and embraced like you’d prefer.
Keep these three steps in mind for getting your message across as effectively as possible:
1. Tailor the message
How you communicate with your staff may not work well with a different group.
For example: One group may like face-to-face meetings, while another prefers handouts or email.
Before you address a group, determine which they prefer. That way you’ll be less likely to be ignored or have your email deleted.
2. Be appropriate
There’s a time and a place for everything, and that goes for discussions in the workplace.
Consider the right time for criticism, praise, and giving staffers new information or policies.
When approached at the wrong time, such as when workers are stressed or distracted, it’ll likely go in one ear and out the other.
Caveat: Don’t delay delivering bad news. People take it personally and sometimes get ticked off when they don’t hear it from you promptly.
3. Be a credible source
Staffers should look up to managers as reliable sources of information and knowledge.
It’s important to establish credibility and context.
One way of doing that: Use personal examples when talking to staffers. Describe a learning experience of yours and how you’ve dealt with similar situations since.
Your credibility will increase and staffers will be less likely to question your wisdom.