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How do your customers prefer to receive their bills?

Jared Bilski
by Jared Bilski
May 12, 2011
  • Credit and Collections
1 minute read
  • SHARE ON

When it comes to billing, paper invoices are becoming obsolete.

That’s the word from a recent survey by Striata.

In the survey, employers were asked, “How do customers most prefer to receive their bills and statements?” Only 10% of customers said they prefer paper invoices.

The top three methods in which customers prefer to receive bills and statements:

  • As a simple attachment to an email (39%)
  • Within company’s Internet banking (31%), and
  • At a third-party website (15%).

These findings should come as good news to companies who are considering moving away from paper — but aren’t ready to commit to any major process changes yet. E-mailing your invoices as attachments is a relatively simple and painless way to leave paper behind.

Readers, how do your customers prefer to receive invoices? Let us know in the Comments section.

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