Wouldn’t it be great if staffers completed jobs the exact way you wanted them done, every time?
We haven’t met the manager who’s gotten those results yet!
Maybe a drill sergeant or two has, but CFOs can’t bark orders at people like sergeants can.
Here’s the problem: Misunderstandings can put your department behind schedule and even lead to serious injury.
Keep these four strategies in mind for clear communication that won’t leave staffers confused:
1. Make them aware
You can’t discipline people every single time they don’t follow an order the exact way you wanted.
But it’s important that you make them aware of the discrepancies.
This lets them know you want things done a certain way. And it tells them you’re paying attention, making it less likely they’ll try skipping a step next time.
If there’s a problem with the order, tell them to see you and ask questions.
2. Stress listening skills
If you suspect they’re not listening when you explain a project, hammer home the point: “Listen first, then do.”
Ask them to repeat what you requested until you feel confident they know the drill.
3. Put it in writing
Some CFOs prefer giving staffers work orders for all assignments, rather than relying on verbal orders.
Reason: People are busy getting jobs done. You don’t always have time to explain the “whys” behind certain tasks you want done.
Written worker orders help prevent confusion later.
4. Discipline when necessary
There’s a difference between an honest mistake and carelessness.
If a staffer keeps getting his wires crossed, give the appropriate verbal or written warning.
Some employees need to know there are consequence for mistakes.