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          Finally! The trick to securing greater T&E compliance
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          Rooting out folks who don’t belong on your health plan: A 6-point dependent audit checklist
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          3 costly misconceptions about biz email compromise
          Credit and Collections
          Collecting via email: 4 must-make moves in your subject line
          Accounts Payable
          5 Tough-to-spot signs that an invoice is fake
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          120 Proven Communications Tips for Today’s CFO
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          Handling Nonexempt Employee Pay: Stay Compliant and Avoid DOL Audits
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          T&E Best Practices: Complete Guide to Ensure Compliance
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          Payroll Best Practices: 4 Ways to Save Time and Money
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Credit and Collections

12 things you should see and hear on collection calls

They’re some of the most important phone calls your Finance staffers make in a day – the ones to get your money out of customers’ hands and into your bank account.

by Jennifer Azara
March 13, 2014

2 myths your A/R workers still believe … but shouldn't

Most managers just assume their seasoned A/R staffers can distinguish between what’s true and what’s simply a myth. But you’d be surprised how many “collections myths” are still regarded as pure fact.

by Jared Bilski
November 4, 2010

2 solid ways to better manage cash flow

In a perfect world, A/R would always be busy receiving payments from your customers and there’d be no lag between making a sale and getting the payment. But, unfortunately, that’s not the case.

by Rich Coleman
August 9, 2012

2 steps this company used to get a 72% payment rate

If your Collections department doesn’t have the time or resources to send out those gentle reminders to late payers, you may have success with these tactics.

by Jared Bilski
August 11, 2010

2 uncommon ways to make 'em pay up fast

Many customers are adopting a new motto these days: "What’s mine is mine; what’s yours is mine." Put a stop to that pronto.

by Jennifer Azara
June 13, 2008

3 areas training's needed now more than ever

Training’s important to build skills, improve retention and show your staffers you think they’re valuable. It also takes a big bite out of the budget.

by Jennifer Azara
June 23, 2008

3 essential moves for successful collection calls

Getting cash from past-due customers has never been such a struggle.

by Rich Coleman
March 14, 2013

3 phrases that bring in more cash

  Many finance pros will tell you “Not much changes in Collections.” And that makes your job that much tougher.

by Jennifer Azara
June 22, 2012

3 ways to get your firm out of a cash crunch

A huge customer falls behind, busy season runs slow, inventory’s mismanaged — there’s no shortage of factors that can result in an unexpected cash-flow crunch.

by Jared Bilski
July 22, 2010

4 ways Finance can get more from final demand letters

Granted, sending out a final demand letter is something no Collections department wants to resort to — and some collectors even think of the tactic as a formality or a Hail Mary. But these letters can be effective.

by Jared Bilski
July 9, 2014

4 ways to handle people that just won't pay on time

Even if your company is one of the lucky ones that continues to thrive, chances are many of your customers aren’t in the same boat. Here’s help for dealing with those perennial late payers.

by Jared Bilski
December 11, 2008

9 signs your customer’s going under

Staying extra vigilant for these signs that a customer is struggling could help avert disaster before it’s too late.

by Jennifer Azara
February 13, 2009

A key Finance metric: When to turn over over past-due debts to a third party

Here’s a question finance chiefs often struggle with: Has come to turn over a dragging customer to a third party collector?

by Jennifer Azara
November 1, 2017

A/R tune-up, Part 3: Making better collection calls

People who have to make collection calls don’t always know how to approach the call. They may not have their responses ready for the questions or excuses that the customers put forth. There are methods of requesting payment on the phone that can work very well. However, some methods will not achieve the response your […]

by Ben Ricci, CFO Expert Contributor
November 20, 2020
equip your team with the tools it needs to boost cash flow

Accepting credit cards? 4 ways to keep fees low, collections high

A majority of businesses are now accepting credit card payments from companies — but how often?

by Jared Bilski
July 20, 2010

Better benchmarking: 16 metrics Finance needs now

Finance deals in numbers all day. But how often are you generating numbers to find out how efficient your finance team is?

by Jennifer Azara
February 21, 2017

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Handling Nonexempt Employee Pay: Stay Compliant and Avoid DOL Audits

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T&E Best Practices: Complete Guide to Ensure Compliance

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Payroll Best Practices: 4 Ways to Save Time and Money

Motivating Without Money: 91 Inexpensive Ways to Keep Employees Happy

Payroll

Fringe Benefits: What’s Taxable, What’s Not

Employment Law

The Right Answers To The 33 Toughest – and Most Costly – FMLA Questions

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